FAQ

Where do you ship from?

US warehouses. Orders arrive in 3–8 business days with tracking.

How do I track my order?

You'll receive a tracking link by email and SMS when your order ships.

What if the product doesn't work for me?

You have 30 days from delivery to request a refund or replacement, no questions asked.

Are the products safe?

All electronics are USB-C rechargeable with built-in overcharge protection. Beauty and wellness devices are for cosmetic and personal-care use and are not medical treatments; stop use if you experience discomfort.

Do you offer discounts?

Join our email list for 10% off your first order. Follow Medivh Shop on TikTok and Instagram for video-only codes.

How do I contact you?

Email support@medivh.shop or use the chat button. We answer within 24 hours on business days.